Role
Project Overview
Problem Statement
End goal
Jr. Product Designer
Create responsive application that can be used by fleet managers to monitor their gas turbines on the field.
This product is shipped and in the app stores.
How might we create a product that easily alerts fleet managers to any issues as well as showcases all turbines at a glance to ensure constant visibility.
Create heirarchical and visually consumable UIs that encourage fleet mangers to handle alerts in promptly to minimize business losses.
1. Research
Empathize
I worked alongside Senior researched to conduct moderated testing and see how they built out their prompts. I learned how to conduct un-bias tests and utilize eye tracking. After this, we did several whiteboarding sessions all together to bucket the fleet manager's needs and ensure they could easily find what they needed if they had to address any issues with their turbines.
2. Design Approach
Define
We defined the problem again post-user research. We needed to make notifications clear and obvious to enable quick responses and ensure the turbines were always being taken care of. We also determined we needed to showcase performance of any given turbine clearly based on it's varying performance metrics..
Using user personas, we dove deep into who we are defining for and what their unique needs were.
Iterate
We pursued multiple iterative concepts for navigation based on what we heard and learned what the dashboard needed to contain when a fleet manager first landed on the UI.
We also needed to ensure responsiveness as most fleet managers use either their tablets or their phones.
3. Solution
Clear data visualization
After multiple iterative versions and a re-assessment of user tests, we utilized a data visualization dashboard that gave the fleet manager clear visibility into their fleet right off the bat. This helped managers see exactly how they were performing instantly.
Obvious alerts
We moved forward with a clear alerts section where fleet managers could see all current and previous alerts they'd received. We made sure they landed on this screen if there was an active alert as well.
4. What we learned
Solving our problems
Fleet managers need quick and easy dashboard to view their fleet performance in a way that is consumable. They also need clear access to alerts in order to act on them quickly. These two elements had to be interchangable and be the default depending on severity of the alert.
Visuals aid in digestion
Provided numerous visuals for fleet managers to view their fleet performance aided in quicker digestion of the information. Enabling a map view of turbines also helped give the managers a deeper understanding of their fleet and a quicker way to view all turbines in operation.
